Esco Bars strides itself in providing consumers with the best nicotine and nicotine free alternative vapor device. We acknowledge from time to time consumers may change their minds when purchasing our device. As we strive in providing the best products possible we also believe in servicing our customers to the best ability possible, because without our customers Esco Bar would not be able to provide their amazing products to adult consumers. We have a 14-day no questions asked return policy for all unopened products. Due to the nature of our products and hygienic reasons, Esco Bar does not accept products that have been opened and used. If the return request is due to the potentially not working properly and or defective will be handled on a case-by-case basis, it is essential all original packaging and materials are saved/available as our replacement team may request these in order to approve your replacement.
- 14-day return policy: No questions asked 14 days for all UNOPENED purchases. In order to provide you with the best alternative nicotine vapor products at the most reasonable prices Esco Bar is not responsible for return shipping costs, prepaid labels can be provided and will be deducted.
- Scan and Verify: You must scan and verify your product in our verification portal within 14 days of your purchase. If you attempt to return the device and have not scanned it in, it may not be eligible for a return.
- Self Service Returns: All returns for UNOPENED products are self service and can be done without needing to contact us. If you are unable to yourself or need further assistance never hesitate to email us at email@example.com and we will be glad to assist. Only defect or product issues requested will need prior authorization and be handled on a case by case basis.
- Refund/Replacement: All returns can take up to 7-10 business days to fully process. Once a return has been made and received you will receive an email confirmation and a refund back to your original payment method will be issued which can take anywhere form 24-72 hours to fully process.
Return To Sender/Undeliverable: We urge our customers to make sure the shipping address entered is put to date and a deliverable address. All return-to-sender, due to address mistakes, and non-deliverables will incur a 10% restocking fee and a non refundable shipping cost.